As you know, I have a blog where Weekly I publish articles focused on management, leadership and various cases that I have gathered over my… Continue a ler »Recommended readings for 2020 by Nilson Bernal
What’s going to happen next year and what’s going to happen to the hospitality industry? It’s challenging to predict and who had gone to life… Continue a ler »Adopt these 5 new skills for 2020 and differentiate yourself from the crowd
After almost two years I end a cycle in the Hotel Complex Jurema Águas Quente . Undoubtedly it was a great mission full of challenges… Continue a ler »Gratitude for achievements, new projects in view
The year is over. That’s exactly what you’re reading: 2019 is gone. Unbelievable, isn’t it? With two months left until the end of 2019, I… Continue a ler »It ended 2019, but put into practice these 5 strategies to monetize later this year
I had the opportunity to give a lecture during the I Seminar of Administration and II UCP Business Round, with the administration students of the… Continue a ler »Lecture to administration scholars, an enriching experience
On commemorative dates, including Christmas, New Year, Carnival, Easter, among others, are the times in which the hotelier is working. Therefore, if in these periods… Continue a ler »Surprise guests in every detail at the great festivities
Do you know how to answer which job makes a difference in the hospitality industry? And that goes for other segments as well. I often… Continue a ler »Know the type of work that matters in hospitality
Common sense believes that when a leader reaches the top, the job will decrease. For those who cultivate this thought, I am sorry to say… Continue a ler »Being a leader in hospitality means work and… more work
When people are hired, they have generally been selected according to some skills and obligations to fulfill. That’s perfectly normal. However, when professionals are already… Continue a ler »Serving the customer well is everyone’s obligation
In no other area is people management as essential as in hospitality. With several decades dedicated to the industry, I can say that and if… Continue a ler »Empower employees to delight the hotel customer