Apply 5 lessons for you to empty your hotel

The title of this article probably goes against everything you’ve read about hotel management. And that’s the point. There is a lot of advice to do, what paths to take to succeed in leadership.

But my goal is precisely to show what is done progressively, subtle many times, and that ends up dispelling guests, disseminating insecurity in the company, creating a hostile environment and reducing productivity. Are you ready to face reality?

1. Adopt management without transparency

Every team needs to know where it is and what actions it needs to take, that is, clear goals and description of its work, to achieve the goal. When choosing to adopt a non-transparent management, in which employees do not know what to do to achieve their individual goals to contribute to the whole, who loses is the organization. To fail to communicate company goals, numbers and data to the leaders is to take the course of a vessel with the anchor still fixed,that is, it will turn around and stay in the same place. That’s what Jack Welch says about “the employee pretends to work and the manager pretends to be giving results.” If you want this for your company, go ahead, but the consequences will be fatal, destroying your business day by day.

2. Blame the other

The buffet didn’t account for the number of customers? The error was not in the Area of A&B, but of the colleagues of reserves who did not predict the right number. The publicity piece said that there would be shrimp at ease at the New Year’s Eve dinner, but ended up missing? It was A&B’s fault that didn’t make sure food was right. A&B says that it was the purchasing sector that did not place the order as recommended by the restaurant. Shopping says it was the financier who stopped passing on enough money.

Is any of this a situation similar to you? If so, this is the path of failure, because professionals are used not to take responsibility for their own acts. Self-responsibility must be an attitude to be pursued. Otherwise, this real vice of blaming the department of others is undermining the business little by little and, when you see it, neither the advertising piece will attract clientele, nor the fame of the chef, nor the fame of the hotel. And you’re going to wonder where you went wrong and maybe the root of this problem is there.

3. Make the guest wait

If you really want to empty your hotel, this tip is the most precious. If the guest is by the pool and ordered a drink, wait for him to cover the order once, twice. And only then will you arrange the request. If the guest went for a walk in the city and left the request to tidy up the room, please leave the room messy when he returns. And at check-out, when eventually the guest is in a hurry for his return time, stay on the phone at the front desk and make that signal for him to wait a minute, but take about five minutes in this operation. How’s that? Any resemblance is purely coincidental, but a hotel that seeks failure is a master in this regard.

4. If you are not assigning your area, do nothing

The hotel is a universe to which everyone belongs, but each has its own attribution. It is common for professionals to say “this is not my job” and let some mistake pass through your eyes consciously. This is an attitude that, if added to other professionals who also do the same thing, will not go unnoticed by guests. By the way, if you really want to empty your hotel, make comments about it in front of the guests. This is the ideal attitude for you to close your business once and for all.

5. Be mediocre

In whatever area, from management to the operational sector, all professionals who are mediocre, who are content to deliver the minimum, have the thought of “getting rid” of the guest quickly rather than forming bonds, are those who will empty the hotel more quickly. If you want to do it differently, the antidote is to have the disposition to be the best: best in deliveries, in the provision of service, in the relationship with colleagues, in respect for managers, in the solution of conflicts (they will always exist), in the search for the best. If you really want to be excellent at what you do, don’t ask, do it. Don’t point, solve it. Don’t victimize yourself, make a decision.