What is the key word for success in 3 words? People!!! People!!! People!!!
To be a good leader, a good manager in your profession, in hospitality, you have to be a great listener. Listen to your team, listen to people, leave them at ease and know what your employees have to say. As a hotelier, be extremely generous in compliments and recognize people. NEVER openly criticize the people who work with you and for you. NEVER lose patience and be QUICK to applaud the result your teams perform in your management. Usually, we don’t need to tell people when they make mistakes because, most of the time, they already know. People THRIVE with appreciation, praise and recognition.
Competent people are not only crucial elements for any hotel company, they are the company itself!!!
I thank each and every one of you and your BRILLIANT teams for allowing me to be a part of each other’s lives throughout this WONDERFUL year.
Thank you very much and see you soon!!!
Strong hug,
@nilsonbernalhotelier
Nilson Bernal is a powerhouse in hospitality consulting, speaking, and authorship, with over 30 years of transformative leadership in top companies. After a celebrated career in Brazil, he boldly restarted in the U.S., now spearheading pioneering projects that redefine industry standards. As an ambassador for Divine Academie (Paris) and an Honorary Member of the European Academy of High Management, he stands as a global leader dedicated to elevating hospitality and inspiring the next generation.