My 6 tips to avoid internal conflicts in hospitality

Hospitality, like every niche market, is a microcosm, because there we spend much of our day and it is natural that conflicts appear. I prefer to think of the word conflict as confronting different ideas and, reflecting on this side, conflict is something that will be part of our lives. How many people think exactly like you? You see, it’s normal to have conflicts in various everyday situations. And hospitality is no different.

Don’t take anything personally

What cannot exist is the lack of respect for the opinion of the other. If there are divergences, they must be resolved in the professional sphere. I often notice that even very experienced professionals take to the personal side an observation that is uniquely and exclusively related to the professional aspect. For these cases, make it clear from the outset that it is work-related observation. As a saying goes, outside the company we are friends, but within the company charges can be made and should not be saved as some personal raid.

Focus on what’s important

Being a hotelier requires knowing how to handle as a team and, mainly, to understand in a practical way the divergences that present themselves daily. The more available you are to minimize these wear and tear, the better for yourself as a leader. Keep in mind that you should think far ahead of any situation. Therefore, be observant and contribute so that others are always focused on what will add value to your business.

Communication is what the other understands

One of the main challenges in the corporate world is communication. If this really works, your hotel will be way ahead of the competition. Work internal communication between employees and you will get great results. The more direct the message, the better the perception of people. And understand that you as a leader is the main channel of communication with your team. It is not whatsApp messages or email communications that replace the face-to-face meeting. How many conflicts by an emoji sent with an intention and that is otherwise interpreted by the interlocutor? Communication is not what you communicate, but what the other understands. So make sure your communication has been well understood. Don’t know how to do that? Here’s a tip: at the end of the conversation, ask, “Tell me what you understand what we’ve talked about so far.” The caller will tell you what he actually understood from what you communicated. And then, yes, you can adequately supplement and correct any deviations in your initial intention.

Discretion is gold in hospitality

Another important point is to work with people who are truthful, honest, and passionate about serving. To work in the hotel environment, you need to be blind, deaf and dumb, that is, be discreet in the extreme. You should see everything, but at the same time act as if you are not seeing anything in relation to the guests. In hospitality, everything happens, but it is necessary to know that the professional was not hired to judge anyone or give an opinion in certain situations. The guest is buying something and you have an obligation to deliver to him the best, without making distinctions, pre-judgments, looks or behavioral attitudes that will denigrate your image as a professional.

Apprentice attitude always

One of the criteria that I believe is important is the attitude of apprentice. Professionals who put themselves at this level recognize that they do not know everything and seek answers. And when they find them, they learn more and more. One of the biggest conflicts I encounter out there is the arrogant and arrogant professional, because he closes himself to contributions and places himself in a place of superiority that causes isolation. And hospitality is made of staff. So my recommendation is that you be obsessed with knowledge, be hungry for information. The condition of “keep learning” is what characterizes professionals in evidence in the 21st century.

Evolve and get out of the gossip trap

Also, another golden tip is to run away from cliques, to gossip at work. You want to gossip? Buy your favorite magazine and talk about the lives of artists, but avoid malevolence of (and in) your company. Likewise, don’t give anyone any reason to talk about you. Don’t hide behind intrigue and don’t even expect that by pulling the rug from your colleague, you’ll ascend in the career. Life takes attitudes like this and will be no different for those who plant discord. Who is competent does not need to create false stories about the colleague to grow, because his dedication and his differential will one hour appear. For those who gossip, I say that there is no harm that lasts forever, that is, at one time or another the truth will come out and leave them to show.