Hospitality: We will learn to value our teams, staff and have a more open head.

Those who already work in the area of hospitality, already know how important it is to have references, whether from brands, leaders, managers and entrepreneurs in the career, and also serve as an example and inspiration for our growth.Among several, one of the references of the @NilsonBernalHotelier is Tony Hseih, founder of Zappos, an American e-commerce giant that now belongs to Amazon. Hseih is the main promoter of the “Culture of Happiness” in business that advocates the need to build an environment where employees feel fulfilled and happy. In the Hospitality Industry, we need to rethink this management model.

One of the presuppositions of this view is the empowerment of employees, which is reflected in greater autonomy to the detriment of an environment characterized by control. One of the main challenges in my management is the preservation and respect for the culture of the hotel company that helps, facilitates and directs the organization and its team to a development of constant growth and with consistency strategies.

Currently under the management of many professionals, I believe that the hotelier should manage this daily challenge strengthening the organizational culture of the company where the values and principles of the business are evidenced. It is these principles and values that guide the action of any professional of the company.

I believe that autonomy is a fundamental belief of this philosophy. The Hotelier should have a vision that it is necessary to systematize everything that can be systematized and not systematize what is not necessary. Interpersonal relationships, for example, cannot be systematized.

Thus, we highlight the need for less hierarchical management, and based on controls to the detriment of a more flexible action and especially that improves dialogue and communication. The limit of action will always be related to attitudes and behaviors aligned with the culture of the hotel chain.

For the sharing of this culture, considering this accelerated growth, it is essential to develop a very structured communication strategy that evidences and strengthens the business vision at every opportunity.

In addition, the importance of situations such as the integration activity of new employees stands out. This is one of the main and most important to align who arrives with the values of the organization. I have always valued this initiative of the organization, defining it as one of the pillars of the growth strategy in hospitality. I make a simple comment here that, to account for the growth of the business, it is essential to be increasingly focused on the development of the people of your business. Yes, I said PEOPLE.

This view on people management results in the decision to clearly define the human resources area as the essence of the company. I believe that people are not only resources but an inexhaustible source of talent and that when they adapt and are satisfied with the context in which they operate, they generate extraordinary and spectacular results.

A proof that this model is being successful is the way it has accompanied me for over 20 years.

In this period of eternal learning, I believe that I have managed to positively evolve the main growth and management vectors of a hotel development, or perhaps a hotel business.

Results;
Total purpose in the client;
More Results;
Total purpose in employees, teams, heritage.
I believe in the growth focused on these deliveries and with this occurs the solidity of the organizational culture that manages to attract the best talents that, because they feel comfortable in the business, has an above average performance.

The growth also brings the challenge of being able to meet all customer demands in the desired time. There is no point investing in the experience of your guest if he does not find the product, hotel impeccable in every respect.

Have the vision to deliver a value experience to the customer and thereby highlight the strategy of offering an impeccable hotel product. The logic of this strategy is based on the view that it is necessary to deliver everything the customer wants.

@NilsonBernalHotelier