5 golden rules for those who want to work in hospitality

I’ve been passionate about hospitality since I came into contact with this fascinating world of hospitality. I started my career working backstage, having the opportunity to know for many years the entire area of controllership (fiscal bookkeeping, accounts payable / receivable, billing, purchasing, cost analyst, general cash and internal auditor of revenue among other functions). Then I turned to understand the entire hotel operation, acting directly on the front, “breathing” the business in its essence.

For all my experience of more than 20 years in hospitality, I can already say with property what worked for me and what I wish for you, who thinks about pursuing a career in the hotel area. The market is vast, must grow in stride and has opportunities for those who follow these 5 golden rules:

1. Consistency

Do you know how a person becomes a high-performance athlete? Or how do you reach your maximum potential as a manager? The word is consistency, that is, our ability to have coherence and firmness on purpose. Do you really want the hotel? So you need to know that it will work from sun to sun to get a prominent place. And that doesn’t happen overnight, but after years of consistency… Taking the example of the athletes, they are not champions because that day they outdid themselves, but because every day they managed to overcome themselves sagram themselves champions and no one sees them. They are waking up anonymously at dawn for training and people will only see them as a highlight at the time of a medal or trophy. But this was the result of years of consistency and consistency, years of choices that imply losses and gains. Make an assessment of your earnings following your hotel career and losses for that choice. Where the balance hangs will be your final decision.

2. Detail profile

Do you know people who pick on the half-millimeter frame crooked on the wall? That’s the interesting profile for hospitality, because we’re obsessed with details. Your effort will do you no good if you can’t take care of the details of the enterprise. Careful details will make your customers become “salespeople” of your hotel, because they will take the experience of having been there and this perception will be disseminated among your friends, family, co-workers and acquaintances, through networks Social. You may be asking: but how will we be able to deliver these details? Thinking and acting with anticipated attitudes. For this, we must think of the guests before, during and after the stay. Everyone should vibrate in this same tune with a sense of urgency full time.

3. Availability

One thing must be made clear: no one goes to a hotel just to chat. Even if so, we need to stop being petty, behaving as if we were heads of state, almost eudeused, always busy. There’s no such thing as that anymore. The more available it is, the better it will be seen. The more you grow in your career, the more available you need to stay for the people who work with you as well as the market in general. Sometimes I call to talk to some hotel manager and anyone who answers me just has to ask what I want with the person. “Who’s talking? What’s this all about? Which company? Look, the guy is not at the moment, would you like to leave a message?” There are so many questions that general until ill being. Don’t act like that. Successful hotel managers are those who listen and are always open for improvements, suggestions, exchanges.

4. Handle loneliness well

It seems strange to deal with solitude in hospitality, with so many people. But I mean the loneliness of the top. When you are winning the career, going from supervisor to coordinator and to other functions, the walk is shared with other colleagues. Now, when you are as a manager and need to account for your subordinates, you need to be accustomed to loneliness, whether it is decisions or even the position itself, which ends up not allowing peer-to-peer exchange as in positions below yours. It’s your decision. Are you willing to pay the price of being alone? To have almost no options for lamentations or outbursts? Aiming and reaching the top requires attention and great care, because when you get there, there will be no one else by your side to help you. You will be alone and you will have to make decisions sometimes in isolation. But be better at what matters. It all starts with your choice, your vision, your values.

5. Power of observation

You need to make people see what’s going on around you. Hospitality demands to observe everything that is happening around you. It is about being fully aware that you, with a simple gesture, can deliver a service delivery focused on excellence. You see a wheelchair guest in the hotel lobby trying to watch a TV show at the bar. But he can’t get to the bar due to accessibility issues. However, in the hotel lobby itself, there is another device turned off. To stop seeing this and not help is to be flawed in your power of observation and to offer an alternative to the guest. People are unfortunately not trained and able to see beyond the obvious. Thus, there will be a direct impact on the quality of the service provision, which can cause severe damage to the business. Do your best, get out of your role’s comfort zone and see opportunities for improvement.