The people who accompany me, either through the books I have written, articles I publish periodically, interviews or social networks know a little about my… Continue a ler »6 golden rules for you to train yourself in hospitality
What’s going to happen next year and what’s going to happen to the hospitality industry? It’s challenging to predict and who had gone to life… Continue a ler »Adopt these 5 new skills for 2020 and differentiate yourself from the crowd
With more than 20 years of experience in the hotel chain, a book published on the theme of leadership, protagonism and career, Nilson Bernal now… Continue a ler »Nilson Bernal integrates list of speakers of Base SA
Hospitality, like every niche market, is a microcosm, because there we spend much of our day and it is natural that conflicts appear. I… Continue a ler »My 6 tips to avoid internal conflicts in hospitality
The worst nightmare for a leader is, believe me, firing someone. There is no greater malaise than the day when you have to send… Continue a ler »Who fires who: the organization or yourself?
I have been through several experiences, several hotel chains, different ways of business management. Only one thing has not changed in more than two… Continue a ler »Do you want to be cared for by people or robot?
Do you know how to answer which job makes a difference in the hospitality industry? And that goes for other segments as well. I often… Continue a ler »Know the type of work that matters in hospitality
When people are hired, they have generally been selected according to some skills and obligations to fulfill. That’s perfectly normal. However, when professionals are already… Continue a ler »Serving the customer well is everyone’s obligation
In no other area is people management as essential as in hospitality. With several decades dedicated to the industry, I can say that and if… Continue a ler »Empower employees to delight the hotel customer